{"id":12557,"date":"2026-09-07T14:04:18","date_gmt":"2026-09-07T14:04:18","guid":{"rendered":"https:\/\/grupoakoma.com\/?p=12557"},"modified":"2026-09-07T14:04:18","modified_gmt":"2026-09-07T14:04:18","slug":"otif-on-time-in-full-logistics-kpi","status":"publish","type":"post","link":"https:\/\/grupoakoma.com\/en\/blog\/otif-on-time-in-full-kpi-logistica\/","title":{"rendered":"OTIF: What it is and how to improve this KPI in your supply chain"},"content":{"rendered":"<h2>What is OTIF and why it matters in your supply chain<\/h2>\n<p>The <strong>OTIF<\/strong> (On-Time In-Full) measures the percentage of orders delivered on time and complete according to the customer's requirements. It is not enough to deliver within the set timeframe. If even a single line item is missing or the quantity is incorrect, the metric fails.<\/p>\n<p>For an operations manager, this KPI is the true thermometer of the service. A low OTIF results in stockouts at the destination, financial penalties and administrative overcosts due to incident management.<\/p>\n<h2>How to calculate the OTIF indicator<\/h2>\n<p>The mathematical formula is straightforward. The number of orders delivered on time and complete is divided by the total number of orders processed, multiplied by 100.<\/p>\n<p>For an order to meet the OTIF condition, it must simultaneously pass three filters:<\/p>\n<ul>\n<li><strong>On time<\/strong> delivery takes place within the time window agreed with the customer or the logistics operator.<\/li>\n<li><strong>In-Full:<\/strong> All requested units are delivered, with no shortages or discontinued or incorrect references.<\/li>\n<li><strong>Correct documentation:<\/strong> Delivery notes, labels and fiscal data must match the purchase order exactly.<\/li>\n<\/ul>\n<p>If you work with regulated sectors, such as <a href=\"https:\/\/grupoakoma.com\/en\/cosmetic-logistics\/\">cosmetic logistics<\/a> Hello <a href=\"https:\/\/grupoakoma.com\/en\/parapharmacy-logistics\/\">parapharmacy logistics<\/a>, an OTIF failure usually results in the complete rejection of the goods at the unloading dock.<\/p>\n<h2>Main causes of a low OTIF<\/h2>\n<p>Identifying the source of the problem prevents applying ineffective solutions. Process failures usually concentrate on three critical points:<\/p>\n<h3>1. Order-picking errors<\/h3>\n<p>Issues due to wrong items or incorrect quantities ruin the In-Full metric. A lack of automation and sloppy inventories are the usual triggers in traditional warehouses.<\/p>\n<h3>2. Transport deviations<\/h3>\n<p>Collection delays, saturation of last-mile routes or traffic incidents directly affect the On-Time component of the KPI.<\/p>\n<h3>3. Outdated data in the ERP<\/h3>\n<p>If the theoretical stock does not match the physical stock available on the premises, orders that cannot be fulfilled in full are confirmed.<\/p>\n<h2>Practical strategies for improving OTIF<\/h2>\n<p>Improving this metric requires auditing internal processes and demanding rigor throughout the entire chain. To find out how to optimise your goods management, you can check our <a href=\"https:\/\/grupoakoma.com\/en\/our-centres\/\">our centres<\/a> logistical.<\/p>\n<p>Apply these operational measures to raise your success rate:<\/p>\n<ul>\n<li><strong>Cyclical inventory audits:<\/strong> reduce the divergence between the system and physical stock to avoid confirming unviable orders.<\/li>\n<li><strong>Dock and dispatch control:<\/strong> speed up lorry loading to avoid departures outside the allocated time window.<\/li>\n<li><strong>System integration:<\/strong> connect your ERP with the warehouse management system (WMS) for real-time visibility.<\/li>\n<\/ul>\n<p>Furthermore, having standardised processes under quality regulations is essential. You can consult our guide on <a href=\"https:\/\/grupoakoma.com\/en\/blog\/iso-22716-complete-guide\/\">ISO 22716 Complete Guide<\/a> to understand the standards applied in stringent industrial environments.<\/p>\n<h2>Preguntas frecuentes<\/h2>\n<h3>What is considered a good OTIF percentage?<\/h3>\n<p>An industry benchmark stands at over 95%. However, highly demanding sectors require ratios in excess of 98% to avoid penalties.<\/p>\n<h3>What is the difference between OTIF and OTD?<\/h3>\n<p>OTD (On-Time Delivery) only measures whether the order arrived at the agreed time, ignoring whether it was complete or had missing items. OTIF is a much more demanding and realistic metric.<\/p>\n<h3>How a poor OTIF affects logistics costs<\/h3>\n<p>It causes high hidden costs: merchandise returns, unplanned urgent transport, overtime in order fulfilment, and potential loss of B2B customers.<\/p>\n<h3>How often should this KPI be measured?<\/h3>\n<p>Ideally, daily monitoring should be carried out to detect operational issues immediately, with monthly closures and trend analysis.<\/p>","protected":false},"excerpt":{"rendered":"<p>\ud83d\udce3 OTIF: Qu\u00e9 es y c\u00f3mo mejorar este KPI en tu cadena de suministro<\/p>\n<p>Qu\u00e9 es el OTIF y por qu\u00e9 importa en tu cadena de suministro El OTIF (On-Time In-Full) mide el porcentaje de pedidos entregados a tiempo y completos seg\u00fan los requisitos del cliente. No basta con entregar dentro del plazo fijado. Si falta una sola referencia o la cantidad es incorrecta, el indicador falla. Para un responsable de operaciones, este KPI&#8230;<\/p>\n<p>\ud83d\udc49 M\u00e1s informaci\u00f3n: https:\/\/grupoakoma.com\/blog\/otif-on-time-in-full-kpi-logistica\/<br \/>\n\ud83d\udccc Categor\u00eda: Blog<\/p>","protected":false},"author":1,"featured_media":12559,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_mbp_gutenberg_autopost":false,"footnotes":""},"categories":[12],"tags":[],"class_list":["post-12557","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - 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