Quality Policy

Quality is the foundation of our business and a key factor in achieving customer satisfaction, ensuring the efficiency of our processes, and guaranteeing the continuity and growth of the Group.

This Quality Policy applies to all companies within the Group and all their workplaces, engaged in the activities of storage, packing, co-packing, bagging, shrink-wrapping, and picking.

Principles of the Quality Policy

The Group establishes this policy in order to:

• To be a reliable and long-lasting partner for our clients.
• To accompany our clients in their development.
• To fully satisfy our customers and our employees.
• To fulfil all commitments made to clients and employees.

To this end, the Group makes tools and services available to its clients aimed at optimising processes for relationship and communication with their final consumers.

Continuous improvement and process control

The Group is committed to:

• Actively pursue continuous improvement, through the implementation and review of processes and the use of technological tools that allow work to be carried out correctly.
• To ensure compliance with applicable regulations concerning quality activities, as well as other requirements that the organisation subscribes to.
• To carry out all of its business activities in strict compliance with the code of good conduct, applicable to all staff.

Quality Management System (QMS)

The Group is committed to:

• To have an up-to-date, documented, and auditable QMS, which establishes:
  • The responsibilities.
  • The processes.
  • The management measures for tasks associated with all Group activities.
• To ensure effective internal and external communication, supported by established management systems and procedures.
• To fulfil commitments made to all stakeholders on time, to the required quality, and in the agreed manner.
• Improve daily processes and streamline operations with the aim of increasing efficiency and profitability.
• To ensure the correct use of the corporate image.
• To hold the entire organisation accountable for the proper use and management of the assets made available to employees.

Organisational commitments

Every member of the organisation is an active part of the SGC and commits to:

• To understand and meet the expectations of external and internal customers.
• Eliminate the sources of errors and defects in processes.
• To support innovation and organisational improvement efforts.
• To know and respect internal regulations and the code of good conduct.

Responsibilities

The Management commits to:

• Communicate this Quality Policy to all staff and clarify specific responsibilities regarding quality and improvement.
• To oversee and support the launch and monitoring of incidents, complaints, and corrective actions.
• Ensure that job descriptions and responsibilities are up to date.
• Ensure the execution of quality and versatility training according to the established objectives.
• To continually develop and review quality plans and objectives.
• To communicate and ensure strict adherence to the code of good conduct, correcting any incidents that may arise.

This Quality Policy provides the framework for the establishment and review of the Group's quality objectives and reflects Management's commitment to the continuous maintenance and improvement of processes.